Effective as of 1st April 2023
At Sonic Lamb, we take pride in the quality and craftsmanship of our headphones. This
Warranty Policy outlines the terms and conditions applicable to warranty coverage, claims,
and services related to our products.

1. Warranty Duration
- Headphones are covered under a limited warranty of 1 year from the date of purchase.
- Accessories (including earpads (Wooferpads), Travel case, Cables, Microphones, Jute bags,
etc.) are not covered under warranty.
- The warranty period starts from the original date of purchase as reflected in the invoice or
order confirmation.

2. What the Warranty Covers
- The warranty covers manufacturing defects only.
- It does NOT cover damages due to wear and tear, misuse, accidents, unauthorized repairs,
or lack of proper packaging during returns.
- In the event of a valid warranty claim:
 - We will attempt to repair the product.
 - If repair is not possible, we will provide a replacement with a refurbished or a new
product (based on availability at the discretion of the company).
- Warranty is officially provided by Sonic Lamb only.
- Customers must ship the headphones to the designated repair center as directed by the
support team of Sonic Lamb.
- After receiving the product, we will assess the issue and inform the customer whether it
qualifies under warranty.
- If the product is outside the warranty period or the issue is not covered, we will share the
applicable service charges and require payment in advance for repairs or replacement.
- All headphones returned for warranty service must be shipped in the original retail and
shipping boxes along with protective foam. Failure to do so may void the warranty due to
potential damage during transit.

3. Accessories
- Accessories, including earpads, cables, microphones, and items purchased separately, are
not covered under any warranty.

4. Proof of Purchase and Product Registration
- A valid purchase invoice or order ID is required to claim warranty.
- Customers must register the product for warranty on our official website or smartphone
application to be eligible.

5. Warranty Claim Process
Regardless of the place of purchase—whether through retail outlets, authorized resellers, or
e-commerce platforms—customers must contact Sonic Lamb’s official customer relations
team to initiate any warranty claim.
All warranty support, including eligibility verification, repair or replacement coordination,
and shipping instructions, will be handled solely by the Sonic Lamb support team. Warranty
services will not be processed through retailers or sales platforms.
- Customers must first contact our support team and follow the instructions for shipping the
product to our service center.
- After service, the repaired or replaced unit will be shipped back to the customer.
- For domestic orders: We bear the shipping cost both ways during the 1-year warranty
period.
- For international orders: Customers bear the shipping cost to the service center; return
shipping is covered by Sonic Lamb.
- Exceptions to this policy are at the sole discretion of Sonic Lamb.

6. Limitations
- The warranty is valid for both domestic (India) and international customers.
- The warranty is non-transferable and applies only to the original purchaser.

7. Repair Timelines
- Repairs or replacements will be completed within 30 days of receiving the product and
confirming the warranty eligibility or payment (in case the warranty does not apply).

8. Out-of-Warranty Support
- We offer paid repair services for products whose warranty has expired.

9. Additional Notes
- Customers are required to retain the original packaging (retail box, shipping box, and
protective foam) for the duration of the warranty period.
- Extended warranty may be available through referral programs offered by Sonic Lamb
from time to time.